Policies

SHIPPING
All the orders are subject to availability of stock and acceptance of your order. You will received confirmation that your order has been accepted.

If, however, stock availability on your order has changed, we will inform you via e-mail with an approximate time frame on a restocking date.

All the packages will be shipped 1-15 days after the payment has been received. All purchases are sent via certified mail and have an international tracking number.

Shipping time: spain: 3 days, europe: 6 work days, international: 12-15 work days

If you need to receive your bag as soon as possible please get in touch with us via email at [email protected] and we will get back to you as quickly as possible.

RETURN CONDITIONS

We like our customers to be happy!

If there is something wrong with your bag please or you are not completely satisfied with it, contact us during the first 7 days since you have received it to [email protected] Include brief description of the reason for the return, including your order number as well as a picture if there is something wrong.

All returns must be sent in their original condition and packaging, with all tags and labels attached. The bag cannot have been used.

Devolution shipping charges must be paid by the buyer. Any charges incurred are the responsibility of the customer.

We are not responsible for lost packages. The bag is your responsibility until it reaches us, so we would advise you to send it by registered mail or any postage that requires signing upon delivery.

Sale items or free shipping items CANNOT BE RETURNED.

PRIVACY

When you place an order, please be assured your information will not share, exchanged, rent, sell or release any of your information to any other company, business or individual. The company assumes if you place an order with us that you will accept an occasional newsletter or update of our offerings. If you wish to be removed from our list, please send us an e-mail with “unsubscribe” indicated in the subject heading.